The Effective Factors in Improving Hospital Performance Indicators from the Viewpoint of Zabol Hospital, Iran, Managers

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Abstract

Abstract




Background: Efficiency is related to doing things right in the organization; this means making decisions to reduce costs, increase production, and to improve the quality of products. Since efficiency plays an important role in an organization’s effectiveness and outcomes, identifying the effective factors is important. The present study aims to determine the effective factors in improving hospital performance indicators and prioritizing them.

Methods: The present descriptive –analytical study was carried out as a cross sectional study. The study population consisted of top, middle and operational managers of Zabol hospitals, Iran, including hospital managers, nursing managers, supervisors, and all in charge of the therapeutic, administrative, and financial units, who all participated in the study on a census bases. Data analysis was done using descriptive statistics and mean weight.

Results: Bed occupancy rate (mean = 31.32), average length of stay (mean = 23.89), bed day cost (mean = 23.16) and bed turnover rate (mean = 23.14), were respectively the most important and influential factors on efficiency.

Conclusion: Most mangers emphasized the necessity of more attention being paid to human resources (i.e. employing skillful and committed human resources and recruiting experienced managers) and organizational resources (accessibility and proper use of facilities) as indispensable factors in improving hospitals efficiency.

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